Terms and Conditions for Scribble Geeks
1. Agreement to terms and conditions
- The website www.scribble-geeks.com is owned and operated by Scribble Geeks Ltd, trading as Scribble Geeks. References to ‘we’, ‘us’, ‘our’ and ‘the website’ refer to Scribble Geeks Ltd. We are a company registered in England and Wales Company Number: 10484678 and our address for correspondence is: 928A Hertford Road, London, EN8 7RS.
- The applicable laws and these terms and conditions shall govern your use of our website. By accessing, browsing or using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not access or use our website.
- We reserve the right, from time to time, with or without notifying you, to change these terms and conditions at our sole discretion. The terms and conditions applicable to your use of this website will be the version displayed on this website at each date you use this website.
2.1 You agree not to hold us responsible for any banking charges incurred due to payments on your account.
2.2 The prices displayed include VAT.
2.3 Payments can be made through PayPal (Visa, Visa Electron, Visa Debit, Visa Delta, Mastercard).
2.4 We take reasonable care to make our website secure. All credit/debit transactions on this website are processed using Paypal or Stripe, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered Scribble Geeks user, we will not store your credit/debit card details on our system.
2.5 If a payment is skipped from PayPal, for any reason, you will be notified and the payment will try to clear again within 5 days. If the payment is skipped for a second time, PayPal will automatically cancel your account and you will have to manually set up the payment again from your account.
2.6 We reserve the right to suspend or cancel your subscription at any time, for any reason including as a result of a violation of these terms and conditions. You will be notified if this is the case and a refund will be provided for unsent boxes that have been paid for.
2.7 If your recurring payment skips, your account cancels and you wish to continue your subscription, please be aware we might be unable to offer you the original price.
3.1 We currently use Royal Mail to deliver our boxes. They are usually posted around the 20th of each month, unless stated otherwise. Delivery times on average are:
UK: 3-5 working days
EU: 3-10 working days
International: 10-16 working days
However, according to Royal Mail it can take up to 5 weeks for post to reach countries listed as Zone 2.
3.2 You recognise that occasionally because of problems sourcing stock from our suppliers and for other reasons beyond our control it is possible that orders may be delivered more than 30 days after the order.
3.3 In the UK, postage and packaging is included in the subscription price so no parcels are tracked or insured. All parcels will be sent out 2nd class with Royal Mail.
3.4 Goods purchased from our online shop with which standard delivery is selected, that are lost in the post are not our responsibility. It is the customer’s responsibility to report lost goods and boxes within 14 days for UK subscribers. Times vary for international subscribers.
3.5 If you change address, you must update your details on your Scribble Geeks account. Please ensure this is completed before you move as you will be liable for any boxes posted to the wrong address.
3.6 We reserve the right to cancel your subscription if it becomes apparent that, in our sole opinion, the postal service in your area is too unreliable.
4. Returns and replacements
4.1 All parcels returned to us (due to not being collected, incorrect delivery address or any other valid reason) can be re-sent to you. This will require an additional payment to cover the cost of a second delivery.
4.2 If you are genuinely unhappy with your box or purchase, please contact us within 14 days of receipt. It must be returned to us within 14 days, in re-sellable condition with its original packaging, at your cost. We review every case individually.
4.3 If a refund is agreed upon, we will refund you as soon as possible and, in any case, within fourteen days of our receipt of the returned products. You will not be able to recoup the cost of the initial postage and packaging.
4.4 Returns of faulty items will only be accepted if they were faulty upon being delivered to you. All items returned as faulty will be inspected on receipt, and any items deemed subject to fair wear and tear will not be accepted as faulty. We take every effort to check your purchase thoroughly for any faults before posting them to you.
4.5 Any faulty items must be returned to us before a replacement is posted. If the fault is agreed upon, we will provide a replacement for the returned goods. We reserve the right to refuse a refund on any product.
4.6 All of our goods are wrapped with the utmost care and attention to give them the maximum protection, therefore we are not liable for any damage to the product in transit. However, as each case is assessed individually, you might be eligible for a replacement.
5.1 There are two options for stopping a monthly subscription:
You can pause your subscription if you are going away for a few months or just fancy taking a break. Your subscription will restart after the number of break months selected.
If you really wish to cancel rather than pause your subscription, you can do this from your Scribble Geeks account. If you wish to cancel a 3, 6 or 12 month subscription contract before it expires, you must contact us. Each situation will be assessed and dealt with individually.
6. Loyalty codes and competitions
6.1 Any promotion or offer provided on this website cannot be used in conjunction with any other promotion or offer, past or present.
6.2 Promotion codes and offers have no cash alternative and must be redeemed by the date published, if provided.
6.3 If you win a competition, you must contact us and provide a delivery address within 7 days to claim your prize, otherwise a new winner will be selected.
7.1 The website and its contents is the copyright of Scribble Geeks Ltd 2017. All rights reserved.
7.2 All trademarks, logos, images, product and company names displayed or referred to on our website are the property of their respective owners. Nothing on this website grants you any license or right to use, alter or remove such material.
8.1 If any part of these terms and conditions shall be held or declared to be invalid or unenforceable for any reason by any court of competent jurisdiction, such provision shall be ineffective but shall not affect any other part of these terms and conditions.